- Please note that recovery is not allowed from the login screen (the classic "Forgot your password?")
- Therefore, the only alternative available to achieve this goal is to contact the support team and request a password reset.
- If for any reason you no longer have access to the phone or the multifactor authentication system, you must contact support so they can reset the MFA settings and enable you to register a new method.
- If you believe the data, metrics, and other information displayed on the screen associated with your user is incorrect, please contact us through the available communication channels and explain any inconsistencies so our team can investigate further.
Recommendations for troubleshooting errors when launching the mobile app:
- Verify that you have the latest version of our app. To do this, access your operating system's app store and verify that there are no pending updates.
- Verify that you don't have a very old operating system version. We always use the latest tool versions to develop our app to ensure its security. This can cause incompatibility if the framework isn't compatible with your current version.
- Don't hesitate to contact the support team so they can personally analyze your issue.